Return and Refund Policy

At Aloeha Rx LLC, we are committed to providing high-quality oral care products, including mouthwash, toothpaste, and other cosmetic hygiene items. Due to the personal and hygienic nature of our products, we generally do not accept returns once an item has been shipped, as it is difficult to verify if a product has been opened, used, or tampered with. All sales are considered final except in specific circumstances outlined below.

Eligible Refunds or Replacements

We may consider refunds or replacements on a case-by-case basis for the following issues:

• Damaged in Transit: If your product arrives damaged due to shipping, please provide photos and details of the damage.
• Undelivered Items: If your order does not arrive as expected, we will investigate and may issue a refund or reshipment.
• Unopened Packages: For unopened and unused products, we may evaluate requests for refunds or exchanges if there is a valid reason (e.g., wrong item shipped).

Please note that these exceptions are reviewed on an individual basis, and approval is not guaranteed. We do not offer refunds for change of mind, buyer's remorse, or products that have been opened or used.

How to Request Assistance

If you encounter any issues with your order, contact us as soon as possible at contact@aloeharx.com. Include your order number, a detailed description of the problem, and any supporting evidence (such as photos). Our team will respond within 2-3 business days to discuss potential resolutions.

Additional Information

• Shipping costs are non-refundable unless the issue is due to our error.
• Refunds, if approved, will be processed to the original payment method within 7-10 business days.
• This policy applies to purchases made in person or online (Aloeharx.com, TikTok Shop, Google, etc.) and complies with applicable U.S. consumer protection laws.

If you have any questions about this policy, please don't hesitate to contact us at contact@aloeharx.com. Thank you for choosing Aloeha Rx!